About EBOX
Established independent ISP now operating as Bell Canada brand, offering competitive internet and IPTV services with focus on value, transparency, and customer choice across Ontario and Quebec
EBOX, formerly Electronic Box, is established Canadian internet and television service provider founded in 2007 and headquartered in Longueuil, Quebec. Company experienced remarkable 1,859% net sales growth between 2007-2012, establishing reputation for competitive pricing and quality service. EBOX rebranded from Electronic Box in 2016 for simplified name recognition, and grew customer base to 130,000+ subscribers by 2018 following IPTV service launch.
In February 2022, Bell Canada formally acquired EBOX, with company continuing to operate as independent brand under Bell ownership. Original co-founders Jean-Philippe Béïque and Dominic Létourneau resigned following acquisition, but EBOX maintains separate branding, pricing, and service model from Bell direct offerings. Bell ownership provides infrastructure access advantages while EBOX preserves competitive value positioning that attracted original customer base.
EBOX differentiates through wholesale model accessing Bell, Videotron, Rogers, Cogeco, and Cablevision networks for comprehensive technology options (fiber FTTH, cable, DSL), competitive pricing typically $15-30 cheaper than Bell direct for equivalent speeds, IPTV television service on Android TV platform with Chromecast and Google Play Store, no mandatory contracts or credit checks, and recognized by Protégez-Vous since 2017 for best telecommunications service. Physical retail location in Longueuil allows in-person service and equipment pickup.
Protégez-Vous Recognition
Since 2017, EBOX listed among telecommunications providers offering best services according to Protégez-Vous consumer advocacy organization. Recognition based on factors including pricing competitiveness, service reliability, customer satisfaction, and transparency. Independent consumer validation rare in Canadian telecom industry. Protégez-Vous recommendation signals quality and value positioning compared to major carriers. EBOX maintains reputation despite Bell acquisition in 2022.
Bell Fiber Speeds at Lower Prices
EBOX Fiber 1000 at $65/month (includes $5.95 equipment) among best internet deals in Ontario and Quebec—symmetrical 1 Gbps on Bell fiber network for significantly less than Bell direct pricing ($125+ typically). Fiber 500 at $50/month provides 500 Mbps symmetrical. $15-30 savings per month versus Bell direct for equivalent speeds on same infrastructure. Bell ownership since 2022 ensures continued Bell fiber network access while maintaining competitive independent brand pricing.
Android TV IPTV Service
EBOX TV launched April 2018 providing IPTV (internet protocol television) on Android TV platform. Sagemcom set-top box custom-made for EBOX includes Google Play Store access and Chromecast functionality. 2019 expansion added support for Sony Bravia Android TV, Nvidia Shield, Xiaomi MiBox 4S, Amazon FireTV devices. À la carte channel selection from 15+ channels. Requires minimum 15 Mbps EBOX internet plan. Bundle savings available combining internet and TV. Modern streaming-style TV alternative to traditional cable.
Physical Retail Location
EBOX store located at 100 - 1225 Saint-Charles Street West, Longueuil, Quebec. Physical location allows customers to try products, subscribe in-person, and pick up equipment avoiding shipping wait. Personal service uncommon among independent ISPs operating online-only. Campus EBOX workplace for 150 employees following $7.5 million investment in 2016. In-person support option valuable for customers preferring face-to-face assistance versus phone/online only.
No Contracts Required
EBOX offers month-to-month internet service with no mandatory contracts. Cancel anytime without early termination fees. Flexibility particularly valuable for renters, students, or uncertain situations. Some promotional pricing may require 12-month commitment—verify specific offer terms. No contracts standard reflects confidence in retaining customers through service quality and competitive pricing rather than contractual lock-in. Freedom to switch providers or adjust as needs change.
Multi-Network Wholesale Access
EBOX accesses Bell, Videotron, Rogers, Cogeco, and Cablevision distribution networks providing comprehensive technology options. Fiber FTTH where available (primarily Bell fiber), cable from multiple carriers, DSL in areas without cable/fiber. Multi-carrier approach maximizes coverage and speed options. Download speeds 6 Mbps to 1000 Mbps depending on address and technology. Unlimited data standard across most plans. Wholesale model enables competitive pricing while maintaining quality through major carrier infrastructure.
EBOX Internet Plans & Pricing
EBOX offers fiber, cable, and DSL plans with competitive pricing and unlimited data options. Pricing includes $5.95/month equipment rental. Availability depends on address and technology.
Fibre 150 Mbps
Standard fibre speed
- 150 Mbps download speed
- 150 Mbps upload speed
- Unlimited data included
- Fibre infrastructure
- Suitable for 3-5 users moderate-heavy usage
- Multiple HD/4K streams
- Gaming and work-from-home
- Free installation and shipping
- No contract required
- Total: $50.00/mo all-in
Fiber 500 Mbps
High-speed fiber
- 500 Mbps download speed
- 500 Mbps upload speed
- Unlimited data included
- Fiber FTTH technology on Bell network
- Suitable for 4-6 users heavy usage
- Multiple 4K streams simultaneously
- Professional work-from-home
- Large file uploads and downloads
- Free installation and shipping
- No contract required
- Total: 55.00/mo all-in
Fiber 1000 Mbps
Gigabit fiber - Best deal
- 1000 Mbps (1 Gbps) download speed
- 1000 Mbps upload speed
- Unlimited data included
- Fiber FTTH on Bell network
- One of best deals in ON & QC
- Suitable for 6+ users or power users
- Future-proof bandwidth
- Professional content creation
- Multiple 4K streams + gaming + downloads
- Free installation and shipping
- Total: $65.00/mo all-in
Understanding EBOX Pricing and Equipment
EBOX pricing structure includes important components to understand:
- • Equipment rental required: Advertised prices shown PLUS $5.95/month equipment rental (modem and wireless router). Total monthly cost = plan price + $5.95 equipment. Example: Fiber 1000 at $65/mo + $5.95 equipment = $70.95/mo total. Equipment may be new or refurbished. Equipment rental mandatory—cannot use own equipment with EBOX to avoid fee. Factor equipment cost into budget when comparing providers.
- • Free installation and shipping: Installation, equipment delivery, and shipping all free with EBOX plans. Professional installation arranged when required (DSL line activation, fiber ONT installation). No upfront equipment purchase required. No activation fees. Free shipping saves $50-100 versus competitors charging installation and shipping separately. Equipment delivered to address at no charge.
- • Technology availability varies by address: Fiber FTTH available where Bell fiber deployed (primarily urban/suburban Ontario and Quebec). Cable available through Videotron, Rogers, Cogeco networks where deployed. DSL fallback option in areas without cable/fiber. Use EBOX address qualifier at ebox.ca to determine exact technology and plans at your location. Fiber provides best speeds but limited availability versus cable/DSL.
- • Promotional offers and contract terms: Some promotions may require 12-month contract commitment—verify specific offer terms before ordering. Standard plans typically no contract. Promotional pricing changes frequently. EBOX experienced pricing controversy in 2022 (announced increase in January, reverted in February before Bell acquisition). Current pricing stable under Bell ownership but always verify current offers directly.
- • Bundle savings with EBOX TV: Subscribe to any internet plan (minimum 15 Mbps) plus EBOX TV (15+ channels) for bundle discount. TV requires set-top box or compatible Android TV device. À la carte channel selection allows customization. Bundle pricing varies by channel selection. VoIP home phone also available bundled with internet. Combining services provides savings versus individual subscriptions.
EBOX Coverage in Ontario and Quebec
EBOX operates in Ontario and Quebec through wholesale access to Bell, Videotron, Rogers, and Cogeco networks with headquarters and retail location in Longueuil
Provincial Coverage
EBOX provides internet service across Quebec and Ontario using wholesale access to multiple carrier networks. Fiber availability strongest where Bell FTTH deployed:
Quebec (Home Province)
Comprehensive Quebec service: Montreal, Quebec City, Laval, Longueuil (headquarters), Trois-Rivières, Sherbrooke, Saguenay, Gatineau, and major Quebec regions. Physical retail store at 100 - 1225 Saint-Charles Street West, Longueuil allows in-person service. Quebec represents EBOX's primary market since 2007 founding. Service through Bell fiber, Videotron cable, and Bell DSL. Bilingual support (French/English). Strong Quebec customer base with 130,000+ subscribers across provinces.
Ontario Market
Major Ontario cities: Toronto, Ottawa, Hamilton, London, Kitchener, Waterloo, Brampton, Vaughan, Oshawa, Barrie, Kingston, Whitby, Cornwall, and hundreds of Ontario communities. Bell fiber (FTTH) availability varies—best in urban centers. Rogers and Cogeco cable access provides additional options. Ontario expansion following Quebec success. Technology type (fiber/cable/DSL) varies significantly by specific address. Always verify address availability.
Fiber FTTH Availability
Bell fiber network access: EBOX provides fiber FTTH (Fiber to the Home) where Bell fiber deployed. Urban and suburban areas in major Ontario and Quebec cities have best fiber availability. Symmetrical gigabit speeds (1000/1000 Mbps) at competitive $65/mo (+equipment) pricing. Rural fiber limited. Use address qualifier to verify fiber availability—cannot be assumed based on city name alone. Fiber provides best performance but selective deployment versus cable/DSL ubiquity.
Cable and DSL Options
Alternative technology coverage: Where fiber unavailable, EBOX offers cable through Videotron (Quebec), Rogers and Cogeco (Ontario). Cable provides 60-100+ Mbps speeds widely available. DSL fallback option in areas without cable/fiber reaching 25-50 Mbps typically. Technology determines available speeds—fiber best, cable good, DSL adequate for basic usage. Multi-network access maximizes coverage across Ontario and Quebec.
Limited Rural Availability
Urban and suburban focus: As wholesale provider dependent on Bell, Videotron, Rogers, Cogeco infrastructure, EBOX coverage strongest in urban and suburban higher-density areas. Rural availability limited to DSL where Bell phone lines exist. Very remote locations may lack service entirely. EBOX best suited for established communities with existing carrier infrastructure. Always verify address before assuming rural availability.
Ontario & Quebec Only
Two-province operation: EBOX operates exclusively in Ontario and Quebec. No service in Western Canada, Atlantic provinces, or territories. Territories serviced by Derry Telecom and Axion not yet covered by EBOX. For Western Canada, consider Telus, Shaw (Rogers), or regional providers. For Atlantic Canada, consider Bell, Rogers (in NL), or regional ISPs. EBOX may expand to additional provinces in future but currently focused on Ontario and Quebec markets where strong infrastructure access exists.
Coverage and Availability Factors
- • Bell ownership advantage: Since February 2022 Bell acquisition, EBOX has priority access to Bell fiber network infrastructure. Bell ownership ensures continued Bell FTTH availability while maintaining competitive independent brand pricing. Access to Bell's extensive Ontario and Quebec fiber deployment major advantage over independent ISPs without carrier ownership. However, fiber still not universal—depends on Bell fiber deployment at specific address.
- • Address-specific verification essential: Use EBOX address qualifier at ebox.ca to determine exact technology types, speed tiers, and plans available at your specific address. Technology availability varies dramatically even within same neighborhood. One house may have fiber while adjacent house has only cable or DSL. Never assume technology based on city or postal code—always verify specific address.
- • Fiber availability hit-or-miss: Customer reviews note fiber availability "can be hit or miss in parts of Ontario." Even in major cities, not every address has Bell fiber access. If fiber unavailable at your address, cable provides good alternative (100+ Mbps). If seeking gigabit speeds specifically, verify fiber availability before choosing EBOX versus cable-only alternatives like Oxio or TekSavvy.
EBOX Service Features & Benefits
Key features emphasizing competitive fiber pricing, IPTV service, Protégez-Vous recognition, and comprehensive technology options
Unlimited Data Standard
Most EBOX plans include unlimited data usage with no monthly caps or overage fees. Stream, download, work from home, game without monitoring consumption. Some entry-level or promotional plans may have 100GB caps with unlimited off-peak option—verify specific plan terms. Unlimited data essential for modern household needs. Fixed monthly cost regardless of usage volume for unlimited plans.
EBOX TV IPTV Service
Android TV-based IPTV service launched April 2018. Sagemcom set-top box with Google Play Store and Chromecast built-in. Support for Sony Bravia Android TV, Nvidia Shield, Xiaomi MiBox 4S, Amazon FireTV devices. À la carte channel selection starting at 15+ channels. Cloud recording options available. Requires minimum 15 Mbps EBOX internet plan. Bundle discounts combining internet + TV. Modern streaming-style television alternative to traditional cable with app integration.
No Contracts on Most Plans
Standard EBOX internet plans typically month-to-month without mandatory contracts. Cancel anytime without early termination fees. Some promotional offers may require 12-month commitment—always verify specific offer terms before ordering. No contracts reflect confidence in retaining customers through service quality and competitive pricing. Flexibility valuable for renters, students, or uncertain housing situations.
Free Installation & Equipment Shipping
Installation, modem, wireless router rental, and equipment shipping all free with EBOX plans. $5.95/month equipment rental fee applies but no upfront costs. Professional installation arranged when required (fiber ONT, DSL line activation) at no charge. Equipment delivered to address free. New or refurbished equipment provided. Saves $50-150 upfront versus providers charging installation and shipping separately.
Transparent Pricing Without Hidden Fees
EBOX known for transparent pricing showing monthly plan cost plus $5.95 equipment rental clearly. No surprise fees or hidden charges. "No surprise fees" emphasized in company messaging. Pricing straightforward compared to major carriers with complex bills. However, customer reviews mention billing issue resolution can be slow (8+ weeks ticket system). Understand complete monthly cost before ordering: plan price + $5.95 equipment + taxes.
VoIP Home Phone Service
Digital home phone service available when bundled with EBOX internet plan. VoIP (Voice over Internet Protocol) technology provides home phone through internet connection. Bundle discount when combining internet + phone or internet + TV + phone. Traditional phone features (voicemail, call display, etc.). Alternative to traditional landline service. Requires active EBOX internet service—cannot order phone service standalone.
Referral Program
$25 credit for each friend subscribing with EBOX. Referred friend also receives $25 credit. Win-win referral program benefits both parties. Share referral code with friends and family. Credits applied to account reducing monthly bills. Active referral program indicates customer satisfaction and company confidence in service quality. Referrals common among satisfied customers wanting to share value discovery.
Physical Store Location
Retail store at 100 - 1225 Saint-Charles Street West, Longueuil, Quebec. Try products in-person, subscribe with staff assistance, pick up equipment immediately avoiding shipping delays. Campus EBOX workplace for 150 employees in same location. Physical presence unusual among independent ISPs. In-person support option valuable for customers preferring face-to-face assistance. Quebec customers can visit store for immediate service.
Important Service Considerations
- • Customer service ticket system concerns: Customer reviews mention billing and technical issues handled via ticket system with long resolution times—some report 8+ week estimates for billing issue resolution. Multiple customers note frustration with extended wait times. Consider this when ordering if anticipating need for customer support. Some customers report excellent experiences while others frustrated by slow ticket resolution. Service quality mixed based on individual experiences.
- • Installation challenges for fiber: Some customer reviews mention fiber installation taking many weeks with multiple technician appointments. Issues with fiber line setup requiring coordination between EBOX and Bell technicians. EBOX has limited control over Bell technician quality and scheduling. If ordering fiber, expect potential delays and multiple appointments. Self-installation possible for cable/DSL but fiber typically requires professional installation.
- • Bell ownership implications: February 2022 Bell acquisition raises questions about long-term EBOX independence. Original founders resigned post-acquisition. EBOX continues operating as separate brand currently but future uncertain. Bell could eventually absorb EBOX into direct operations eliminating competitive pricing. Monitor for service changes under Bell ownership. Current pricing and service remain competitive but verify before ordering.
EBOX Technology Overview
EBOX delivers internet through wholesale access to fiber, cable, and DSL networks with IPTV television on Android TV platform
Multi-Network Wholesale Model
EBOX operates as wholesale-based provider purchasing network access from major carriers then delivering service with competitive pricing and IPTV integration:
- • Fiber FTTH (primary value proposition): EBOX provides fiber to the home using Bell fiber network infrastructure. Bell ownership since 2022 ensures priority fiber access. Symmetrical gigabit speeds (1000/1000 Mbps) at $65/mo (+equipment) versus Bell direct $125+. Fiber 500 at $50/mo provides 500/500 symmetrical. FTTH delivers best performance and value but availability limited to Bell fiber deployment areas. Always verify fiber availability at specific address.
- • Cable infrastructure (widely available): EBOX offers cable internet through Videotron (Quebec), Rogers and Cogeco (Ontario) wholesale access. Cable provides 60-100+ Mbps speeds with broad geographic availability. Asymmetric upload speeds (typically 10 Mbps upload). More addresses have cable versus fiber making it accessible alternative when fiber unavailable. Cable performance good for most household needs including 4K streaming and work-from-home.
- • DSL fallback option: DSL available where Bell phone lines exist but cable/fiber absent. DSL maximum speeds 25-50 Mbps with performance degrading with distance from network node. Adequate for light usage but limited for multiple users or work-from-home. Most EBOX customers use fiber or cable—DSL represents last-resort option in areas without better technology.
- • IPTV on Android TV: EBOX TV service differentiates through Android TV platform integration. Sagemcom STB with Google Play Store and Chromecast. Stream apps alongside traditional channels. Cloud recording available. Supports multiple devices (Sony Bravia, Nvidia Shield, Fire TV, etc.). Modern TV experience versus traditional cable boxes. Requires minimum 15 Mbps internet—works best with 50+ Mbps speeds.
Ready to Check EBOX Availability?
Verify fiber, cable, or DSL service at your Ontario or Quebec address and discover competitive pricing
For availability and current plans, visit ebox.ca and use address qualifier. Prices include $5.95/month equipment rental. Free installation and shipping. EBOX TV available with 15+ Mbps internet plans. Physical store in Longueuil for in-person service. Protégez-Vous recognized provider since 2017. Bell-owned brand since 2022. All service details subject to change.